Refund policy

Damaged, Defective, or Incorrect Orders

If your item arrives with a print error, manufacturing defect, or damage, we’ll gladly replace it or offer a refund. Please contact us within 30 days of delivery and provide:

• A description of the issue

• A clear photo of the damaged or incorrect item

• Your order number

📧 Email: returns@getnautiboys.com

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What We Cover

We offer free replacements or refunds for:

• Items with printing or manufacturing defects

• Orders that arrive damaged during shipping

• Incorrect items (wrong size, color, or design received)

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What We Don’t Cover

We cannot offer refunds or exchanges for:

• Buyer’s remorse (e.g., you no longer want the item)

• Shipping delays caused by the carrier or customs

• Incorrect addresses provided by the customer

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Exchanges

Because each item is made on demand, we do not accept exchanges. If the item is defective or damaged, we will replace it with the same item in the same size.

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Refunds

Refunds (if approved) will be processed back to your original payment method within 5–10 business days after approval. In some cases, we may offer store credit or a replacement instead.